33kv Privacy Policy — User Data Protection
This policy explains how the 33kv platform collects, uses, stores and protects the personal information of users in Malaysia. Please read it carefully before using our services.
Last updated: January 2026
1. Information Collected by the Platform
When you register and use the 33kv platform, we collect several categories of information to enable the service to operate smoothly and securely.
Account Information
This includes your full name, email address, phone number, date of birth and password provided during registration. This information is used to identify your account and enable a secure login process.
Device and Browser Information
33kv automatically records technical information such as device type, operating system, browser type, IP address, language settings, and time zone. This data is used to diagnose technical issues and ensure the platform displays correctly across various devices, including Android and iOS smartphones.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we may store information related to your chosen payment method, such as your bank name or e-wallet name. Full account numbers and card details are not stored directly by the platform — all processing is handled through secure third-party payment providers.
Usage & Activity Data
We record your activity on the platform, including bets placed, games played, access times and interactions with platform features. This data is used to improve the user experience and detect any suspicious activity.
2. How We Use Your Information
Information collected by 33kv is used exclusively for platform operations and service improvement. The following are the primary purposes for which user data is used:
- Identity verification and account security — ensures only the verified account owner can log in and carry out transactions.
- Financial transaction processing — enables deposits and withdrawals in MYR to be processed accurately and promptly.
- Legal and regulatory compliance — meets compliance requirements related to age verification, anti-money laundering, and applicable reporting obligations.
- Customer support — helps the 33kv support team identify and resolve issues reported by users more efficiently.
- Platform improvement — analyses aggregated usage patterns to improve the platform's interface, performance, and content.
- Service communications — sends account-related notifications, policy updates, or relevant transaction information.
33kv does not use user personal data for third-party advertising purposes or sell it to any external entity.
3. Cookies and Tracking Technologies
The 33kv platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit a website.
Types of Cookies Used
- Session cookies — maintains your login state during an active session. Deleted when the browser is closed.
- Preference cookies — stores your language settings and display preferences.
- Analytics cookies — records usage data anonymously to help us understand how users interact with the platform.
- Security cookies — helps detect and prevent unauthorised access and fraudulent activity.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, such as the ability to stay logged in or display content correctly.
4. Data Retention, Security & Third-Party Sharing
Data Security
33kv implements a range of technical and organisational measures to protect user personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all communications between user devices and platform servers.
- Strict access controls that limit access to user data only to employees who require it to perform their assigned duties.
- Continuous monitoring to detect unusual activity or security threats.
- Regular data backups to ensure recovery in the event of a technical disruption.
Data Retention Period
Active account data is retained for as long as your account remains active. Following account closure, data may be kept for a defined period to fulfil legal compliance requirements or to resolve any outstanding disputes.
Third-Party Sharing
33kv does not sell, rent or share users' personal data with third parties for marketing purposes. However, we may share necessary information with:
- Payment service providers that assist in processing transactions in MYR — only the information necessary for processing is shared.
- Relevant authorities where required by law or by a valid court order.
- Technical service providers that assist with platform maintenance and operations, subject to binding confidentiality agreements.
5. User Rights, Policy Changes & How to Contact Us
Right to Access, Rectification and Erasure
As a 33kv platform user, you have the following rights regarding your personal data:
- Right to Access — you may request a copy of the personal data we hold about you.
- Right to Rectification — you may request corrections to inaccurate or outdated information via your account profile settings or by contacting support.
- Right to Erasure — you may request account closure and deletion of your personal data, subject to applicable legal retention requirements.
- Right to Object — you may object to the processing of your data for specific purposes by providing reasonable grounds.
To submit any of the above requests, please contact the 33kv support team via email at [email protected]. We will endeavour to process your request within a reasonable timeframe.
Changes to This Privacy Policy
33kv reserves the right to update this privacy policy from time to time to reflect changes in data practices, legal requirements, or new platform features. The latest version will always be available on this page along with the date of update. We encourage users to check this page periodically.
Related policy links:
- Terms & Conditions — general terms governing use of the platform
- Responsible Gaming — how to manage your personal game limits
- FAQ — quick answers to common questions
Questions About Your Data?
If you have any privacy-related enquiries or wish to submit a request regarding your personal data, contact us at [email protected] or visit the FAQ page for more information.